How can I be a member? What are the advantages of being member?
When you enter www.cabani.com.tr , you can create a membership in the window that opens by clicking the "MEMBER LOGIN" button in the upper right corner of the homepage.
As a member, you can be informed about the special discounts and campaigns we will make for you. In addition, your membership will also facilitate the tracking processes of your purchases.
Can I do shopping without being member?
You can shop without being a member. However, we recommend that you become a member so that you can track your orders more easily.
How can I revise my account info?
After logging into your account, you can update your information by entering the relevant field from the “My Account” button in the upper right corner. If you want to get help on the subject, you can contact our expert representatives by calling +90 8502422220.
How can I change my newsletter ans SMS settings?
You can change your settings with this line “My Account> My Account Settings > My Memebership Info.
How can I change my password?
You can change your password with this line “My Account> My Account Settings > Change Password.
I forgot my password, what should I do?
If you have forgotten your password, you can send your new password to your registered e-mail address by clicking the "MEMBER LOGIN" button at the top right of our home page, and clicking the "Forgot Password" field below.
About Orders From Turkey
How can I give an order?
After choosing the size of the product you want to buy, you can add it to your cart by clicking the "Add to Cart" button. You can review the product you have added to your cart by clicking the cart icon in the upper right corner. You can reach the page with address information by clicking the "COMPLETE ORDER" button on the cart page.
After entering your delivery address on the address information page, you need to click on the "CONTINUE" button. If you wish, you can add your Gift note by ticking the "GIFT PACK" box at the bottom of the address page.
After the address page, you will be directed to the payment page. You can make your payment by choosing one of the methods of Credit Card, Transfer Payment or Cash on Delivery.
If you have any questions, you can contact our expert representatives with calling this number; +908502422220.
Can I add item/s into my order?
When you give an order, you cannot add any other item/s into your order.
Can I change my address after I give order?
You cannot change your delivery address after you give order because your delivery address authomatically send to shipping firm.
How can I track my order?
You can track your order with this line; “My Account > My Orders”.
If you have any questions, you can contact our expert representatives with calling this number; +90 8502422220.
How can I cancel my order?
As soon as you place your order, it starts to be prepared, so you need to contact with our expert representatives at +90 8502422220 and send your cancellation request. After your order has been checked, if it has not been delivered to the cargo, our cancellation will be made immediately. If your order has been delivered to cargo, the return process will be started.
About Payment Options For Orders From Turkey
Which payment options can I use on your website?
You can create your order using Credit Card, Transfer Payment and Cash on Delivery methods.
Which banks have installement?
You can complete your shopping with without installement and 3 installments from the banks below.
Garanti Bankası - Finansbank - İş Bankası - Yapı Kredi Bankası - Ziraat Bankası
Can I pay via transfer payment?
You can make a transfer to the following bank account numbers. Remittance payments are checked daily and order processing is provided after confirmation.
ANTREPO MAĞAZACILIK HİZM.TUR. TİC.AŞ.
Garanti Bankası - TRY - İkitelii Org. San. Şb. Şube Kodu: 373 Hesap No: 6298390
IBAN: TR 4500 0620 0037 3000 0629 8390
ANTREPO MAĞAZACILIK HİZM. TUR. TİC.AŞ.
Ziraat Bankası - TRY - İkitelli Org. San. Şb. Şube Kodu: 2406 Hesap No: 53400818-5040
IBAN: TR 3000 0100 2406 5340 0818 5040
ANTREPO MAĞAZACILIK HİZM. TUR. TİC.AŞ
İş Bankası - TRY - İkitelli Org. San. Şb.(1278) Şube Kodu: 1278 Hesap No: 130953
IBAN: TR6600 0640 0000 1127 8013 0953
ANTREPO MAĞAZACILIK HİZM. SAN. TİC.AŞ.
Ziraat Bankası USD - USD - Ikitelli Branch Şube Kodu: 2406 Hesap No: 53400818-5041 Swift Kodu TCZBTR2A
IBAN: TR 0300 0100 2406 5340 0818 5041
How Can I use my Gift Voucher in my orders?
You can use your gift voucher by going to the "My Cart" page and entering the "Gift Vouchers" box.
About Delivery For Orders From Turkey
When my order will be shipped?
As Cabani, we follow the procedure for shipping orders within the same day. In some special periods, your products are delivered to cargo within 2 working days. Your orders are sent to you by MNG cargo. In addition, you can track your shipped product in the "My Account" section.
Which Cargo firm do you work with?
We send your orders to you with MNG Cargo.
How I can track my order?
You will be notified by e-mail when your order is delivered to the cargo. You can track your order by clicking the relevant link in the email. You can also follow it from the "Tracking Order" field located in the top right corner of the main page.
Is there any shipping fee?
Free shipping for orders over 200 TL.
Will I pay any fees for return shipping?
You can send your return shipments to us with MNG Cargo customer code: 36953. You need to send it to the address of Cabani Business Center No: 82 Floor: 1 İkitelli Organize San. District AtatürkAvenue İkitelli-Basakşehir-Istanbul. Shipping fees are charged for packages sent with a different cargo.
What should I do if I am not at the address when my order arrives?
MNG Cargo delivers your order to the address you entered while creating your order. If you are not at your address, Cargo officer leaves a note that you can pick up your package from the nearest location the cargo firm. If you do not receive your package from the branch within two days, your order will be returned to our warehouse. In this case, the order amount and shipping fee are paid back to you via the same payment method as the payment method you used when purchasing the product. If you have any questions, you can get help from our expert representatives at +90 850 242 22 20.
Do you have worldwide shipping?
Yes, we have international shipping. We can ship to almost any country in the world.
What should I do if there is a missing item in my order?
When your order reaches you, we want you to open your package and make sure that the products inside are undamaged. In case of any damage, mistake or defect in the product, do not take delivery of the product by asking the cargo officer to take a report, and you can contact our expert customer representatives at +90 850 242 22 20 as soon as possible or write to us via WhatsApp at +90 530 976 89 48.
About Delivery For International Orders
We send your orders from cabani.com.tr with DHL, UPS, PTS, AFS TRANSPORT, FEDEX and ARAMEX companies. Russia, Ukraine, Azerbaijan and Kazakhstan shipments are sent with CDEK cargo. The orders you place on our site will be delivered to the cargo within 3 working days at the latest and delivered to you safely.
Delivery times may vary depending on the customs rules of the delivery country.
Credit Card, Money Transfer, Qiwi, Sofort, BanContact, Giropay, Ideal, Trutly, Safetypay etc.payment options are available for international orders. For more information please contact with us via WhatsApp +90 530 976 89 48.
Your basket amount is calculated from the exchange rate valid on the day you place your order.
In the basket step, you can see the total amount with the cargo cost added.
In rare cases, there is a possibility that packages sent abroad may be subject to customs in the destination country. In this case, the customs officers will contact you and inform you about what you need to do to receive your package.
About Refund, Return and Renovation For Orders From Turkey
Can I change the product I purchased?
You can send your product or products purchased via www.cabani.com.tr to our head office address with the invoice and using the MNG Cargo customer code: 36953. We recommend that you put a note in the product box stating the reason for the change and which product you want to exchange. If you have any questions, you can contact our expert customer representatives by calling +90 850 242 22 20, or you can write to our WhatsApp line at +90 530 976 89 48.
How can I return the product I purchased?
You can send the product or products you purchased which they have never been used through www.cabani.com.tr to our head office address within 30 days using the customer code MNG Cargo: 36953. Fill out the return form we send to you in the box in your order, and send with the invoice, you need to send it to the address of Cabani Business Center No: 82 Floor: 1 İkitelli Organize San. District Atatürk Avenue İkitelli-Basakşehir-Istanbul. If you have any questions, you can contact our expert customer representatives by calling +90 850 242 22 20, or you can write to our WhatsApp line at +90 530 976 89 48.
How soon can I return it?
You can return the product within 30 days from the date you receive it.
If I send a return, will I pay the shipping?
You do not pay any fee when you send your return shipments with the MNG Cargo customer code : 36953. If you choose a different shipping company, you pay the shipping fee.
I made a purchase in installments, how will my refund be made?
We make the refund to your bank as the entire amount, but if you have made your payment in installments, the amounts will be reflected on your card every month as the installment amount. You should get detailed information about the subject from your bank.
When will my approved return be refunded?
Immediately after your return is approved, your payment will be deposited in your bank by the method you have made. Your refund can be reflected in your account within 7 to 15 days, depending on the banks. You should get detailed information about the subject from your bank.
How can I repair the products I bought on your site?
You can send the modifications of the products you purchased from our website www.cabani.com.tr to our inspection unit. MNG CARGO customer code: 36953, you need to send it to the address of Cabani Business Center No: 82 Floor: 1 İkitelli Organize San. District Atatürk Avenue İkitelli-Basakşehir-Istanbul. We recommend that you put a note in your product where you can convey the situation. After your request on the subject reaches our collegues, a response will be made from the contact number you have given. If you have any questions, you can contact our expert customer representatives by calling +90 850 242 22 20, or you can write to our WhatsApp line at +90 530 976 89 48.
About Refund, Return and Renovation For International Orders
Can I change, return or renovate the product I purchased?
For international orders, there are no rights to change, return or renovate the products. But if you want to change, return or renovate your product/s you should pay all the fees (shipping, customs fee, etc.). If you have any questions, you can contact our expert customer representatives by calling +90 850 242 22 20, or you can write to our WhatsApp line at +90 530 976 89 48.